Effective Date: 2 September 2025

Christine L. Mai DDS PC (“the Practice,” “we,” “us” or “our”) operates the website located at drchristinemai.com. We are committed to protecting your privacy and explaining how we collect, use and disclose personal information. This Privacy Policy applies to information collected through our website, our appointment request forms, telephone calls, text messages and emails, and any other interactions you have with the Practice (collectively, the “Services”).

1. Information We Collect

We collect information in the following ways:

  1. Information You Provide Directly. When you request an appointment, sign up to receive communications or otherwise contact us through our website, you may provide personal information such as your name, telephone number, email address, mailing address, the dental service you are interested in, your preferred location (Alexandria or Woodbridge office), preferred contact method (email, phone or text), whether you are a new or existing patient, and any additional comments. You may also provide information when you call or text us, send an email or speak with our staff.

  2. Marketing & Text Messaging Consent. Our appointment forms include a check‑box or statement requiring your agreement to receive marketing and promotional materials. When you check that box or otherwise consent, you authorize us to send you promotional messages via email, telephone or text message using an automated dialing system. Message frequency will vary based on your interactions with us. Standard message and data rates may apply. You may opt out of marketing emails or texts at any time as described below.

  3. Automatic Data Collection. Like most websites, we use cookies, web beacons and similar technologies to collect information about your device, browser type, IP address, pages viewed and other usage data. We may use analytics services (such as Google Analytics) to help us understand how visitors use our website and improve performance. Cookies allow us to remember your preferences and measure the effectiveness of our marketing. You can adjust your browser settings to disable cookies, but some features of our site may not function properly without them.

  4. Log and Usage Data. Our servers automatically record information when you access the website. This data may include your IP address, the date and time of your visit, the pages you view and other interactions with the website.

We do not knowingly collect sensitive health information or credit card numbers through this website. Because communications through our website or via email are not encrypted and may not be secure, we advise you not to submit personal medical or financial information through these channels. If you choose to provide such information, you do so at your own risk.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our Services. We use contact information to respond to inquiries, schedule appointments, send appointment confirmations, reminders and follow‑ups, and to provide dental care.

  • To communicate with you. We may send administrative information (such as updates to our policies), appointment reminders, confirmations and other service‑related messages. With your consent, we may also send marketing or promotional communications via email, phone or text message. You may opt out of marketing messages at any time.

  • To comply with legal obligations. We may use or disclose information if required by law or if we believe in good faith that it is necessary to protect the rights, property or safety of our patients, staff or the public.

  • To improve and secure our website. We use aggregated and anonymized data to analyze website usage, troubleshoot issues and improve user experience.

3. Text Message Program

By providing your phone number and explicitly consenting (for example, checking a box on our forms), you agree to receive text messages from the Practice for appointment reminders, informational updates and marketing. Participation is voluntary and is not a condition of receiving dental services. Message frequency varies and may increase based on your interactions with us. Standard message and data rates may apply.

You may opt out of the text program at any time by replying STOP to any message. For help, reply HELP or contact us at the phone number listed below. If you opt out, we may send one final confirmation message. We do not charge a fee to receive or send text messages, but your mobile carrier may. We are not liable for any delays or failures in message transmission. Your phone number may be shared with our third‑party messaging provider solely for the purpose of transmitting messages.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information in the following circumstances:

  • Service Providers. We may share information with trusted service providers who assist us in operating our website, sending emails or text messages, scheduling appointments, managing patient records or providing analytics. These providers are contractually obligated to protect your information and use it only to provide services to us.

  • Legal and Safety Reasons. We may disclose information if we believe it is necessary to comply with applicable law, court order or legal process, or to protect the rights, property or safety of the Practice, our patients or others.

  • Business Transfers. If the Practice undergoes a merger, acquisition or asset sale, your information may be transferred as part of that transaction.

  • Anonymized Data. We may share aggregated or de‑identified information that does not identify you personally for analytics, research or marketing purposes.

5. Your Choices

  • Opt Out of Marketing Emails and Texts. You may unsubscribe from marketing emails by clicking the “unsubscribe” link in the email. To opt out of text messages, reply STOP to any message you receive. Please note that we may still send non‑marketing messages related to your appointments or our ongoing business relationship.

  • Cookie Controls. Most browsers allow you to control cookies through settings or preferences. However, disabling cookies may limit certain features of our website.

  • Access and Correction. You may request access to the personal information we hold about you and ask that we update, correct or delete it. To make such a request, please contact us using the details below. We may need to verify your identity before fulfilling the request and some information may be retained for record‑keeping and legal obligations.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required or permitted by law. When we no longer need the information, we securely dispose of it.

7. Security

We implement reasonable administrative, technical and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. Communications made through our website or via email are not encrypted and may not be secure. By using these communication channels you accept the inherent risks. If you are concerned about transmitting sensitive information, please contact us by phone or in person.

8. Children’s Privacy

Our Services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information. Parents who believe their child has submitted personal information to us may contact us at the address below.

9. Third‑Party Links

Our website contains links to third‑party websites (for example, Google Maps directions to our offices). We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of any third‑party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the policy was last revised. Changes take effect when we post the updated policy on our website. If the changes materially affect how we use your information, we will provide notice or obtain your consent as required by law. Your continued use of the Services after posting an updated policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us by phone or mail:

Christine L. Mai DDS PC
6422 Grovedale Dr, Suite 101A
Alexandria, VA 22310
Phone: (703) 971‑9737

You may also contact us through the appointment request form on our website, but please note that communications through the website or email are not secure and should not include sensitive personal information.